Returns & Exchanges
At Knickerbocker, we stand behind the quality of our garments and want you to be fully satisfied with your purchase. If you are not completely happy, we offer returns and exchanges on all unworn, unwashed items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.
Ship the Package
Drop off your package at any authorized carrier location; ensure all original tags remain attached to the garments to avoid processing delays.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing